Frequently Asked Questions

Everything you need to know about your EasyPlus gourmet food orders.

How do you ensure the freshness of perishable products during shipping?

We use specialized temperature-controlled packaging and insulated liners combined with gel ice packs to ensure your food stays at the optimal temperature until it reaches your doorstep.

What is the estimated delivery time for my order?

Standard shipping typically takes 2-4 business days. For highly perishable items, we offer expedited overnight shipping to maintain maximum freshness and quality.

Do you provide detailed nutritional information for all items?

Yes, every product page on the EasyPlus website includes a full list of ingredients, allergen warnings, and a comprehensive nutritional facts panel.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my shipment in real-time?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey from our warehouse to your kitchen.